JOB SUMMARY: This is an administrative position primarily responsible for new volunteer screening, onboarding, placement, recognition, and overall assistance in program administration. All duties will be assigned by and need prior approval from the Volunteer Manager.

ESSENTIAL DUTIES & FUNCTIONS:

• Actively screen and onboard qualified volunteers
• Provide quality customer service to clients, volunteers and co-workers while actively promoting the Society’s mission, services, programs and events
• Promote positive recognition to volunteers
• Manage volunteer database, including timely and accurate data entry, changes, and overall database credibility
• Maintain volunteer records, routinely checking for errors and duplications, and maintaining files and file structure
• Provide detailed and accurate reports related to all data entry as assigned
• Must have or develop a firm understanding of humane issues and the policies of the Society with the ability to clearly present this information to volunteers and while at public events
• Maintains professionalism of volunteers by providing coaching, training and motivation
• Assists with other departments and programs within the organization in planning special events
• Provides monthly reports on all volunteer and department activity to the Director of Finance
• Is flexible with scheduling and is available when away from the facility as needed to meet the needs of the organization
• Ability to prioritize and meet deadlines
• Ability to work independently and follow through with or without instruction.
• Must be willing to work both independently and as a team
• Willing and cooperatively performs other duties as assigned by proper authority, that may not be in specific job description

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Computer skills in a Windows environment preferred including Word, Excel, Teams Power Point and Chameleon
• The ability to deal with a diverse audience on the telephone and in person is required.
• Communicate effectively orally and in writing
• Excellent organizational skills
• Professional in appearance and behavior. A positive attitude is a must.

Education/Certification:

• Completion of High School. Some level of higher education is preferred.
• Any acceptable combination of education, training and/or experience in a supervisory role helpful.
• Completion of Fear Free for Shelters certification within 30 days of employment

Experience:

• Minimum of 1 years’ experience as a volunteer coordinator or a program coordinator overseeing a group of volunteers
• Experience in volunteer motivation and decision-making
• Skilled in teaching and mediating disputes and solving problems (state certified mediator is a plus).
• Demonstrated interpersonal relationship skills to include building alliances with volunteers and community organizations

Due to 100% FF compliance at hire, I am reducing to 30 days so it happens at hire or quickly after.