Our client, a Global Medical Device Manufacture has an immediate opening for a Technical Customer Support Representative in their Emergency Medical Device Division for a 6 Month Contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.
This role will be supporting our clients Emergency AED Defibrillators products as described below. This is a Contract - Contract to Hire opportunity providing support described by not limited to below.
Work hours are 7am - 3:30pm PT Monday - Friday
Position Description (Principle Duties and Responsibilities)
- Answers phone calls/emails and provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports issues in Salesforce.
- May be involved in customer training
Provides support to customer/users where the product is highly technical or sophisticated in nature.
Requirements
- Minimum High School Diploma required
- 2 years in a technical support role either with Medical Products, IT or Professional Services
- Proved track record of being reliable, on-time and dependable team member
- 1-2 years experience working with Salesforce
- AED Defibrillator or Lifenet data experience is highly desired
- Excellent written and verbal communications skills
- Quick learner and study of products to learn support requirements.
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for.
- Recruiters
- Account Managers
Learn more about working with iMPact Business Group