The experienced Technical Customer Support Specialist will be responsible for providing top-notch technical support to our customers, ensuring their satisfaction and success.
Accepting no less than the absolute best, our Client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront.  Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!

Day-to-Day Duties May Include:

• Providing technical assistance and troubleshooting for our cutting-edge medical devices.
• Ensuring customer satisfaction by providing exceptional customer service.
• Prioritizing and managing multiple tasks in a fast-paced environment.
• Working closely with cross-functional teams to identify and resolve technical problems.
• Documenting and tracking customer inquiries and resolutions in a timely manner.
• Conducting product demonstrations and trainings for customers as needed.
• Collaborating with sales and marketing teams to identify customer needs and provide feedback for product improvements.
• Maintaining a high level of technical expertise and knowledge to effectively troubleshoot and resolve issues.
• Adhering to company policies and procedures, including maintaining confidentiality of customer information.
• Identifying and escalating potential issues to appropriate teams.
• Participating in team meetings and contributing ideas for process improvements.

Qualifications:

• Bachelor’s Degree in relevant field of study preferred.
• AED or LIFENET data experience required.
• IT experience required.
• Customer service experience required.
• Must have great troubleshooting and problem solving skills.
• NO C2C CANDIDATES

Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company