Skill: SAP C4C Service Cloud Utilities Functional Consultant

Location: Seattle, WA, USA

Cognziant

Note:- This requirement is for Remote, (Travel to Seattle, WA a nice to have if needed.)

Job Description / Responsibilities:

• Analyze client business processes and requirements to develop tailored SAP Service Cloud solutions.
• Lead the design, configuration, and testing of SAP Service Cloud modules to ensure they align with client needs.
• Collaborate with cross-functional teams, including technical developers and business analysts, to integrate SAP Service Cloud with other systems.
• Provide expert guidance on utilities industry best practices and regulatory compliance within the SAP Service Cloud environment.
• Conduct training sessions and workshops for end-users to ensure successful adoption of the implemented solutions.
• Manage project timelines, deliverables, and stakeholder expectations throughout the implementation lifecycle.
• Troubleshoot and resolve complex issues that arise during the deployment and post-go-live phases.
• Lead the design, configuration, and testing of SAP Service Cloud modules to ensure they align with client needs.
• Collaborate with cross-functional teams, including technical developers and business analysts, to integrate SAP Service Cloud with other systems.
• Provide expert guidance on utilities industry best practices and regulatory compliance within the SAP Service Cloud environment.
• Conduct training sessions and workshops for end-users to ensure successful adoption of the implemented solutions.
• Manage project timelines, deliverables, and stakeholder expectations throughout the implementation lifecycle.
• Troubleshoot and resolve complex issues that arise during the deployment and post-go-live phases.
• SAP Service Cloud implementation experience in Utilities industry
• Strong communicator via phone and video since this is a remote project.
• Ability to write functional specs, configure the system and problem solve.
• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.
• Minimum of 3 years of experience in SAP Service Cloud implementations, with a focus on the utilities industry.
• Strong understanding of utility business processes, including meter-to-cash, customer service, and billing.
• Proven track record of successful SAP Service Cloud project delivery in a consulting environment.
• Excellent communication, presentation, and stakeholder management skills.
• SAP Service Cloud certification is highly desirable.