Compensation Amount:
Oversee the overnight staff at Paradise Inn including lobby, kitchen, front desk, and night security. Fills in as relief for Night Security and Night Audit.

Job Description:

ESSENTIAL FUNCTIONS

• Respond to overnight guest inquiries and resolve guest concerns and complaints.
  
• Perform the duties of relief night audit.
  
• Assist guests through friendly interactions, answering questions, and completing tasks.
  
• Provide assistance to night security in employee and guest related issues.
  
• Monitor and post changes to payroll as directed.
  
• Gives working direction to night crew to ensure completion of checklists/routine tasks.
  
• Ensure morning staff arrives as scheduled and F&B departments are opened on time.
  
• Ensure employees are in appropriate uniforms and have name tags.
  
• Respond to trouble or fire alarms and correspond with dispatch as required.
  
• Enforce rules and policies to employees within the hotel.
  

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required. Bachelor's degree preferred.
  
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
  
• Computer proficiency, especially MS Office software suite.
  

• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
  
• Excellent interpersonal, administrative, telephone and other communication skills.
  
• Must have hotel management experience, prior front desk and/or night audit experience is preferred.
  
• Must be able to work overnight.
  

PHYSICAL AND MENTAL REQUIREMENTS

• Move about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  
• Lift, carry, and push up to 5 lbs. regularly, 10-15 lbs. frequently, and up to 30 lbs. occasionally.
  
• Able to stand and walk for extended periods of time and climb multiple flights of stairs regularly.
  
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly in order to be understood by same in English. Ability to read and write work-related documents in English.
  
• Physical presence at the job site is essential to perform job duties.
  

EQUIPMENT USED

• Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
  
• Computer-based hotel reservations system
  
• Required Personal Protective Equipment used: gloves
  

Ascending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore! While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October. Our All-Star team members enjoy fantastic perks and an amazing work environment!