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- Windows 2010 and MAC OS X products; implementing, operating, and troubleshooting TCP/IP and Ethernet-based network architectures.
- Concepts, principles and practices of network architecture, design, development, protocols, implementation, and administration.
- Configuration of workstation hardware, office networks, software components, printers, and desktop peripheral operating systems.
- Service Desk tracking systems, i.e.: ServiceNow, Remedy.
- Federal, state, and local laws, codes, and regulations.
- Principles of business letter writing and basic report preparation.
- Appropriate us of English, spelling, grammar, and punctuation.
- Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.
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Required Skill in: |
- Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups and the general public.
- Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
- Identifying, troubleshooting, and resolving the most difficult computer hardware, software, network, and peripheral problems; coordinating solutions with outside vendors, users, and information technology staff.
- Active Directory, SCCM and Enterprise managed print services configuration and administration
- Use of process improvement frameworks, i.e.: ITIL, COBIT, MOF
- Installing, configuring, upgrading, and maintaining desktop computer hardware, software, and peripherals.
- Demonstrating use and operation of desktop and network systems for Agency computer users.
- Responding to user requests and providing effective customer service using clear communication skills.
- Managing projects and making decisions in fast-paced, difficult environments.
- Managing conference room AV technologies such as WebEx.
- Responding to inquiries and in effective oral and written communication.
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