Job Description
**Administrative/Clerical**
**Visitor Relations Spec C - Job ID#206570** Mukilteo, WA Posted: 7/3/2024
Job Description
Job ID#:
206570
Job Category:
Administrative/Clerical
Position Type:
Associate - W2
Duration:
26
**PDS Defense, Inc. is seeking a Visitor Relations Spec C, in Mukilteo, WA.**
**Job Description:**
Training and Competency Requirements:
* Successful training completion is a contingency of this assignment
* Engages customers proactively. Creates a positive impression to client Company, reflecting the client's values in all activities and in all contact with the public.
* Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.
* Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.
* Facilitates interactive experiences with general public, groups and event guests as requested.
* Proactively addresses and/or reports safety issues or concerns.
* Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.
* Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.
* Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all the clients and its brand experience policies and procedures.
* Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.
* Proficient with ticketing system and functions, and other locations as trained and assigned.
**Required Skills**
* 2 or more years' related work experience in a role which required strong customer service and communication skills.
* 1 or more years' experience with a role that requires presenting, training, teaching, or acting in a client facing environment.
**Dress Code:**
* Business casual appearance standards
* Footwear must meet factory safety requirements
**Preferred skills:**
* Six months experience giving public tours and/or public speaking while representing a brand
* Six months experience with technology related to events, exhibits, or POS
* Proficient with Microsoft office tools
* Any experience with this client and/or the clients Future of Flight
**Preferred soft skills:**
* Experience working in a team environment
* Proven reliability, punctuality and regular attendance
* Ability to retain information quickly
**Ability to Perform the Following Requirements:**
* Current required schedule: Thursday through Monday, 100% onsite.
* Punctual attendance and compliance with daily team rotation and break schedules
* Ability to speak intermittently for 90 minutes at a time, 3-4 times daily
* Professional written and verbal communication skills, information retention skills
* Frequent walking on various surfaces and standing
* Occasional stair climbing/descent
* Occasional to frequent sitting
* Occasional grasping/handling and keyboarding/mouse use
* Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
* Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
* Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
* Must be able to work in standing or walking positions for up to six (6) hours per shift
**Education/experience:**
Typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.).
Job Requirements
Minimum Security Clearance:
No Clearance
**VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled**
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **http://www.tadpgs.com/candidate-privacy/** or **https://pdsdefense.com/candidate-privacy/**
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled