Job DescriptionMEDICAL EQUIPMENT TECHNICIAN
Position Summary:
Medical Equipment Technicians are responsible for ensuring safe delivery, providing setup, and education in usage of home medical equipment for our customers. Setup is done in their home, long-term care setting, clinic or any location deemed necessary to service patients.
Essential Functions and Job Responsibilities:
• Develop and maintain working knowledge of current HME products and services offered by the company and all applicable governmental regulations
• Comply with all applicable company policies and procedures
• Manage territory to reach service goals and deliver equipment including oxygen as required in accordance with industry standards
• Educate customers in proper use and care of respiratory and HME equipment in a home setting
• Complete written patient visits reports following setup and follow-up visits as required
• Assist with customer equipment problems under emergency conditions
• Process all orders in a timely, accurate manner
• Promote services and products to referral sources in the community as appropriate
• Develop basic reimbursement knowledge and completely document all information necessary to ensure reimbursement for all appropriate equipment, products, and services
• Assist with implementation of quality improvement program to meet company policies
• Maintain home oxygen systems through regularly scheduled visits to customers.
• Safely drive and maintain company vehicle
• Perform patient assessment and re-assessment for patient care
• Perform routine preventative maintenance and simple repairs on equipment as required in accordance with company policies
• Report equipment hazards and/or product incidents as required in accordance with company policies and procedures
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
• Maintain patient confidentiality and function within the guidelines of HIPAA
• Completes assigned compliance training and other educational programs as required
• Maintains compliant with AdaptHealth’s Compliance Program
• Responsible for cleaning equipment when assigned by supervisor or down time allows, following the Branch Maintenance and Cleaning Guidelines
• Perform other related duties as assigned
Competency, Skills and Abilities:
• Problem solving skills with attention to detail
• Ability to prioritize and manage multiple tasks
• Ability to clean, test and repair home medical equipment.
• Ability to identify safety hazards and take the necessary precautions
• Accurately receive, stock, retrieve and load equipment and supplies.
• Ability to work independently as needed.
• Ability to prioritize and manage competing priorities and tasks
• Independent decision making
• Computer skills including knowledge of Microsoft Office applications
Education and Experience Requirements:
• High School Diploma or equivalency
• Entry level sales, customer service background essential
• One (1) year of Military, delivery driver with sales component or health care technician experience would be considered related experience and preferred.
• Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
• Valid and unrestricted driver’s license in the state of residence
Physical Demands and Work Environment:
• Must be able to regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies.
• Subject to long periods of sitting and driving
• Work environment may be stressful at times, as overall work activities and work levels fluctuate
• May be exposed to unsanitary conditions in some home settings
• May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen
• May be exposed to high crime areas within the service community
• Must be able to drive independently and travel as needed
• May be exposed to angry or irate customers
• Steel-toed shoes are always required
• Must be able to access the patient’s residence without assistance
• Mental alertness to perform the essential functions of position.
• Ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy