Job DescriptionWe look forward to reviewing your application!All applicants must include a resume.Visa sponsorship not available.Contact us at 1.800.562.0999 x11111 with any questions.We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.
As a Fraud Investigator I or II, your role is pivotal in overseeing operations related to financial crimes. You will be at the forefront of fraud prevention/detection, responding to alerts, recouping losses, and conducting investigations to safeguard our members and the organization from the repercussions of fraudulent activities. Collaborating with the fraud engineering team, cybersecurity engineers, architects, BSA/AML, and management is crucial to ensure that fraud controls are effective, continually improved, and monitored in an ever-evolving fraud landscape.
As a Fraud Team member, you will play a critical role in leading our efforts to combat fraud. Your key responsibilities include offering advanced-level support to our members, providing escalation assistance to our staff, and conducting proactive outreach to colleagues on loss prevention, recovery, and best practices. Your swift and decisive action in this dynamic role is crucial to minimize risk and loss to WSECU and its members. Ready to learn more!
Your day may include:
Coordinating responses to fraud claims, minimizing negative impacts, and resolving issues as quickly as possible
Providing front-line monitoring, investigation and as a level II processing claims to ensure that fraud incidents are handled according to agreed procedures and established regulations
Facilitating recovery following resolution of fraud incidents. Documenting and closing resolved fraud incidents and events (level II)
Conducting applied research to discover, evaluate, and mitigate new or unknown fraud-related security vulnerabilities and weaknesses
As a level I you will be applying standard techniques and tools for fraud vulnerability research. As a level II you will be designing and executing complex fraud vulnerability investigative activities
Creating reports to communicate methodology, findings, and conclusions (level II)
Advising on fraud deception methods by exploiting identified patterns (level II)
Developing and sharing actionable insights on current and potential fraud-related security threats
As a level I you will be Monitoring and detecting potential fraud-related threats and escalates following relevant procedures and standards. As a Level II you will be presenting threat-related information in a format that various audiences can receive and understand
Delivering management, technical, and administrative services to implement fraud controls and fraud management strategies
Investigating fraud breaches following establishing procedures and recommending required actions
Coordinating with appropriate law enforcement entities regarding investigations and prosecution for higher profile or more complex case types
Defining and operating a fraud controls and management strategies framework
Contributing to identifying fraud risks arising from potential technical solution architectures. Suggesting alternate solutions or countermeasures to mitigate risks. Defining secure systems configurations in compliance with intended architectures
What you bring to the team:
For Fraud Investigator I:
Competitive pay for Fraud Investigator I: $22.00 - $32.99 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan and benefits
Minimum of one (1) year of experience in a position primarily dedicated to the investigation, detection, prevention, recovery, or data analysis of financial crimes.
Must possess an understanding of banking regulations on financial crimes
A strong aptitude for investigating and preventing financial crimes and a determination to uncover the truth
Excellent communication and interpersonal skills.
Ability to work under pressure and make decisions quickly
Ability to maintain a calm demeanor in high-pressure situations
A high level of language comprehension, math, and reasoning skills are required
Discretion in decision-making and using sound judgment in problem-solving
For Fraud Investigator II:
Competitive pay for Fraud Investigator II: $25.16 - $37.74 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan and benefits
Two (2) year technical degree in Computer Science, Business administration, a closely related field, or an accredited boot camp. Related experience may be substituted, year for year, for academic achievement
*OR
Minimum three (3) years of experience in fraud, dispute investigation, anti-money laundering programs, data, and/or transaction analysis
Experience with back office operations such as deposit operations, disputes and claims, loan servicing, write-offs, etc..
Ability to create comprehensive regulatory reports
Understanding of banking regulations on financial crimes
Knowledge of financial crimes attack and threat models used by fraudsters
A high level of language comprehension, math, and reasoning skills are required
Knowledge of the VISA Chargeback process and operating rules
Knowledge of E, Z, UCC, and NACHA Rules and Regulations
Knowledge of BSA Recordkeeping and reporting requirements
FACTA Red Flags Rule
**WSECU is currently hiring a Fraud Investigator I or II depending on qualifications**
Additional Information on Pay Ranges
The range above allows our employees room for growth through annual merit and other pay increases during their tenure in the position.
The target range for qualified new hires is typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account
Bonus points if you have:
Experience specifically in financial crime detection and prevention is highly desirable
Cybersecurity analysis
General ledger account reconciliation
Complex case investigations
John E Reid Interviewing and Interrogation certification
CFE (Certified Fraud Examiner)
CAMS (Certified Anti-Money Laundering Specialist)
Position located: 330 Union Ave, Olympia WA. Employee must reside and perform all work in the state of Washington. This is a hybrid position that blends working in-office and from home. Works onsite one (1) occasions per week
When you'd work: Monday - Friday, 7:00 am - 5:30 pm, full time minimum 40 hours per week, with scheduling flexibility to meet service needs for this non-exempt position
Working from home/hybrid requirements:
Reliable, high-speed home internet connection
Private, confidential workspace, away from distractions and other people
Suitable desk/surface and desk chair
Perks: Here are a few benefits and perks we offer:
Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU
Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
Part-Time employees accrue general leave, on a monthly basis
11 Paid Holidays
Employer paid Long Term Disability & Long Term Care plan for Full-Time employees
Employer paid Long Term Care plan for Part-Time employees
401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
Paid Volunteer Leave
Tuition Assistance
Employee Assistance Program & Employee Discounts
And, you get to work with some awesome people!
WSECU is honored to be recognized as the number one credit union in in the state on Forbes magazine's list of best credit unions in Washington. Members are at the heart of everything we do. Their feedback helps us determine our path and knowing that same member feedback led to this recognition is incredibly rewarding.
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Equal Opportunity Employer
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