About the Position:
Working in a professional office environment, you will independently review documents and forms, such as direct deposit and federal withholding forms, enrollment and service retirement applications, etc., submitted by our members for completeness and compliance with Washington State rules. You will determine next steps and explain actions necessary to achieve compliance and accurately process submitted documents.
You will also provide imaging services for DRS by prepping, scanning, indexing, and performing quality assurance of all incoming mail and internally created paperwork. You will visually identify and compare documents to a pre-authorized list of agency forms to determine type, then index them based on your independent determination. You will research DRS member information to resolve internal customer issues or to find missing or archived folders.
Additionally, you will maintain the inventory of forms/publications and submit orders when the inventory is low. You will compile forms, create labels, and make retirement packets to be mailed to members. You will also monitor the Office Support and Print Request inboxes daily and respond.
Qualifications For This Position Include:
- Proven experience providing effective, accurate and professional clerical and/or office support in a professional setting. This experience is typically gained from a minimum of two (2) years of full-time professional work experience;
- Demonstrated ability to communicate processes, procedures and other authoritative information to others in a clear and understandable manner;
- Demonstrated proficiency with Microsoft Outlook, Word and Excel (version 2016 or newer);
- Demonstrated ability to read, understand and follow written policies and procedures;
- Demonstrated ability to utilize multiple computer applications simultaneously; and
- Demonstrated proficiency in the following competency areas:
Customer Focus
Dedicated to meeting the expectations and requirements of customers. Delivers high quality services and products. Establishes and maintains effective customer relationships. Committed to continuous improvement and always acts with the customer in mind.
Dependability
Shows commitment, dedication and accountability in work. Works effectively and fulfills commitments made to customers, peers and team members. Is reliable in punctuality and attendance; can be counted on to get things done.
Accountability
Understands the link between job responsibilities and organizational goals. Manages their own performance to meet required expectations and achieve results. Holds self accountable for decisions, actions, and behaviors.
Attention to Detail
Plans and organizes time and resources efficiently. Follows processes and procedures in the completion of work. Carefully monitors the details and quality of work and double-checks work products to ensure accuracy and consistency.
Adaptability/Flexibility
Maintains effectiveness when experiencing major changes in work tasks or the work environment. Adapts easily to changing business needs, adjusting effectively to work within new structures, processes, requirements, or cultures to achieve successful solutions. Demonstrates openness to new and different ways of doing things.
Commitment to Diversity
Recognizes the value of diversity. Helps create an environment that embraces and supports diversity, equity and inclusion.
Applications submitted prior to June 23, 2024, will get first consideration. The hiring manager reserves the right to make a hiring decision at any time during the recruitment process.
Please attach the following to your online application:
- A cover letter clearly describing how your knowledge, skills and abilities align with the job duties and qualifications of this position;
- A chronological resume outlining your experience to-date.
Important Information:
- If you are the preferred candidate for this position, a professional reference from your current or most recent supervisor will be required;
- Candidates who are current or recent state employees, we will also review the personnel file as part of our process;
- A job offer is contingent upon completion of a background check that includes a criminal record review;
- Candidates who are offered a job with DRS must possess work authorization that does not require sponsorship by the employer for a visa now or in the future;
- DRS complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
Please note - Salary range posted includes 3% Cost of Living increase and is in effect starting on July 1, 2024.