Job DescriptionThis position supervises and directs the daily activities of the lot personnel and the lot operations function for the Auction and ensures the efficient, orderly and proper check in, staging and moving of vehicles on the lot and through the sales lanes.
Key Responsibilities
Review work volumes; plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
Supervise and direct the work of operations team by determining work procedures, preparing work schedules, expediting workflow, assigning duties, and examining work for accuracy and conformance to policies and procedures.
Review Kronos for missing punches, proper posting of time off, and department transfers. Submit any necessary paperwork to the ESC for timely processing.
Coach and discipline employees, monitor and evaluate job performance, and conduct performance appraisals.
Make decisions or recommendations regarding hiring, firing, promotion, or other employment status changes for direct reports.
Monitor the operations team to ensure customer contract expectations are met. Review and implement customer specifications and check-in procedures, including security and handling of personal property and identity information left in vehicles.
Ensure vehicles are checked in, stock number sticker on, and keys (if provided) are secured and noted in the inventory system.
Direct and coordinate vehicle movement to designated lot locations.
Verify biohazard units and ensure proper safety procedures are followed in the handling of the vehicle.
Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
Make sure that any vehicles flagged for work are moved in a timely manner. Assist in vehicle movement as necessary to ensure a smooth operational process (redemptions, sold units, etc).
Document all changes and charges to the vehicle on the related stock number comments section in the inventory system.
Coordinate with Account Administrators to set vehicles for sale. Direct sale line parking and number vehicles for sale.
Conduct sale line audits, make corrections, and provide feedback to leadership.
Coordinate with Mechanic and assist with checking sale vehicles for gas, tires, attachment of drive train, and starting capabilities.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
Perform other duties as assigned by management.
Change & Innovation
Evaluates and pursues new initiatives and opportunities based on their fit with broader strategies
Utilizes industry, division, market and other external business factors when making decisions
Generates and champions innovative ideas and opportunities to improve one's area
Fosters an environment that encourages others to suggest new ideas and try new things, even when uncomfortable
Anticipates future changes and makes contingency plans
Supports others in embracing and effectively navigating change
Customer Focus
Incorporates feedback from customers to improve customer service
Identifies and anticipates customer requirements, expectations, and needs
Ensures that customer issues are resolved in a timely manner
Brings together customer stakeholder groups from across the enterprise to add value
Maintains and nurtures trusted advisor, consultative relationships with customers
Collaboration
Discourages "us versus them" thinking
Appropriately involves others in decisions and plans that affect them so there are no unnecessary surprises
Seeks to understand and address the concerns and interests of others with diverse or opposing viewpoints, even when uncomfortable
Addresses and resolves conflict directly and constructively
Builds and cultivates relationship networks across the organization
Drives Results
Clarifies expectations and holds people accountable
Delegates assignments to the appropriate level
Prepares realistic estimates of resource requirements (e.g., project budget, headcount) needed to accomplish team or work group objectives
Addresses problems and obstacles to help move work forward in a timely manner
Sets high standards of performance for self and others
Celebrates and rewards achievements of others
Demonstrates urgency around issues and activities that drive the business; avoids unnecessary activities
Effective Communication
Expresses oneself effectively (e.g., verbal, written, email, presentations, meetings)
Listens actively to others so that they feel heard
Communicates contrary opinions and difficult messages
Encourages others to share information and viewpoints frankly and openly
Asserts positions and ideas with confidence and enthusiasm
Demonstrates an appropriate level of executive presence and composure
Develops Self and Others
Seeks and applies feedback to enhance self and/or team performance
Learns from experiences, including successes, setbacks, and/or resistance
Identifies the qualifications required for successful job performance
Provides direct, honest, timely feedback to others, even if uncomfortable
Coaches others in identifying, planning and executing development goals and objectives
Qualifications
Minimum
High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
Valid driver's license and safe driving record required.
Ability to pass OSHA forklift/heavy equipment certification program with recertification every 3 years.
Previous experience preferred in lot operations, vehicle inspection, or the automotive industry.
Strong communication and interaction skills required.
Good computer and software knowledge, as well as experience with AS400 essential.
Ability to work well with others and maintain focus and productivity under compressed deadlines.
Commitment to providing excellent customer service essential.
Ability to drive vehicles with standard and automatic transmission.
Regularly required to stand, walk, reach, talk and hear.
Required to stoop, kneel, crouch, bend, squat, and climb.
Ability to lift 1-30lbs (light hand tools).
Manual dexterity, repetitive motions tasks.
Vision abilities include close, distance, and color vision, depth perception and the ability to adjust focus.
Preferred
3 years' previous supervisory experience preferred.
Competent organizational skills required.
Work Environment
Exposure to outdoor elements, including extreme heat and cold.
Moderate noise level.
Exposed to risks and hazards such as sharp/jagged metal and parts, broken glass, hazardous or caustic chemicals.
Potential exposure to bloodborne pathogens and graphic human biohazards.
USD 57,800.00 - 86,900.00 per year
Compensation:
Compensation includes a base salary of $57,800.00 - $86,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.