Job DescriptionDEA's Bellevue/Tacoma office is looking for a Desktop Support Specialist. This position will assist computer users with hardware and software questions and problems, fielding telephone calls, instant messaging chat, and e-mail messages from customers seeking guidance on technical problems, diagnosing nature of problems, and assisting customers through problem-solving steps and resolution using DEA's helpdesk system. You will complete workstation and laptop machine upgrades and lifecycle replacement.
Under moderate supervision, this position will make informed decisions on most issues based on established processes and procedures. They will assist with determining company standards for hardware and software purchases.
Responsibilities
Desktop purchasing, deployment, and maintenance in the BLV, TAC, OLY, EVT, SEA and WDV offices and other offices as needed.
Special projects including but not limited to,
Audio/Visual conference room integration
NIST compliance initiatives
Video Conferencing/Zoom Rooms
Authentication including MFA and Modern Authentication
Ongoing Information Services projects that arise year to year
Other duties as assigned
Skills and Abilities:
Ability to work collaboratively with people at all levels
Demonstrated communication and problem solving abilities
Ability to travel to other DEA offices as necessary.
Basic Qualifications:
Minimum of 5 years of progressive Information Services desktop support experience
Ability to be flexible and adaptive within a changing business environment
A Bachelor's degree in Information Technology or equivalent Microsoft Certifications (MCP or better) preferred
Preferred Qualifications:
10 years of Information Services experience
Benefits:
Medical, Dental, Vision, Disability and Life Insurance
Health Savings and Lifestyle Spending Account with employer contribution
Support for continuing education and training opportunities
Paid Time Off (PTO)/Holiday Pay
401k and Employee Stock Ownership Program (ESOP)
Flexible 9/80 (every other Friday off) work schedule
Holistic Wellbeing Program with a focus on physical, emotional, financial, career and community health
Opportunity for growth with support and mentoring to help with professional goals
Anticipated salary range for this position is $60,000 - $83,200 and is based on applicable experience
DEA Inc. is proud to be an AA/EEO employer and all qualified candidates will receive consideration without regard to characteristics protected by applicable local, state or federal law, such as race, color, sex, age, religion, national origin, physical or mental disability, pregnancy, marital status, veteran or military status, genetic information or sexual orientation.