Job DescriptionWho We Are:
In today's work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive.
While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.
Ivanti's mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers.
Our Culture - Everywhere Work Centered Around You
At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued.Through Ivanti's Centered Around You approach, our employees benefit from programs focused on their professional development and career growth.
We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work?
Why We Need you!
Ivanti is seeking a data and marketing oriented individual that loves using technology to humanize brand connections with consumers. In this role, you will work closely with our Customer Success team, which is responsible for managing and growing our customers' initiatives, strategies, and customer lifecycles. Ivanti Customer Success Managers are the bridge between the possible and the actual for our customers.
What You Will Be Doing:
During your internship, you will work closely with several Customer Success Managers (CSMs), who will work with you to define a project (or projects) that will improve the way in which our CSMs work with customers
You will be responsible to deliver a presentation and any other defined project deliverables at the close of your project and internship
You will be responsible for the development and distribution of any final project materials that will help CSMs or Ivanti customers
Deliver engagements with target customers, supporting customer onboarding, adoption, risk mitigation and (in select cases) renewal
Attend customer meetings as a trusted advisor to help drive continued value of our products and services, supporting our NRR
Communicate effectively with both internal and external senior-level management to understand customer needs, to maximize retention and growth
Efficiently review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
Facilitate interaction and workflow between project team members, fully owning on-time delivery of committed customer and internal deliverables
Maintain deep understanding of our Product Suite, with the ability to communicate to customers relevant solutions at appropriate moments
Identify upsell and growth opportunities and collaborate with sales teams to ensure growth attainment
In targeted cases, work with the sales and marketing team to build customer references and develop case studies
Collaborate with the extended team, including the field Success teams, to maintain best practices, as well as customer support content, with the help of the advantage team
To Be Successful in The Role, You Will Have:
Enrolled as a BA/BS or MA/MBA student studying business, marketing, sales or related field
You're interested and eager to learn more about Ivanti, Customer Engagement Platforms and Customers Success
Strong verbal and written communication
Analytical and process-oriented mindset
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Ability to learn fast, shift directions, and work collaboratively on a highly effective team
This job posting will remain active until a qualified candidate is identified.
At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
If you require special assistance for the best interview experience, please contact us at .
#LI-PD1
#LI-Remote
PWDNET
Individuals seeking employment at Ivanti are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.