Welcome to PDX Jack. We operate all Jack in the Box within the greater Portland/Vancouver/Salem area, with all 41 locations owned and operated by the Northwest Group Inc ("NGI").

We have an exciting future opening for the SW part of our territory - including, Salem, Beaverton, Hillsboro, Forest Grove, Tigard/Tualatin, McMinnville, and the Southern Portland Metro.

The Director of Operations is a senior level position in which you will utilize your prior multi-leadership success to source talent and develop strategy to effectively lead a group of restaurants to drive sales and profitability by providing clear direction with a focus on a guest-centric culture, brand standards, and operational consistency. This position reports directly to the Vice President of Operations.

• The identified salary range for this role is 70 - 100k/yr, plus bonus and other incentives, negotiable based on experience.
• The ideal candidate will reside in one of these areas mentioned above or able to relocate to the trade area.
• Requires ability to speak, read, and write effectively in English; speak and comprehend Spanish. Full bilingual language skills (English, Spanish) preferred.
• Previous multi-unit leadership in restaurant leadership or relevant field required.
• Bachelor's degree preferred.
• Use of a personal vehicle to drive within assigned territory and to/from headquarters, valid driver's license/insurance. 

This role is designed to evolve as needed to support and drive the business through operational excellence. You will oversee a leadership group and engage with supporting functions regarding compliance, fiscal health, management of labor, site, equipment, landscaping, marketing, offers, guest metrics, reporting and operational procedures that directly impact how our guests are being served.  A critical component of this role involves talent acquisition, training, and development/building of restaurant teams.

Excellent written, verbal communication, and organization is a must. Proficient knowledge of personal computers and related software applications (Microsoft Outlook, excel, Powerpoint, internet/web portal applications, etc.), and phone based apps. Excellent interpersonal skills and collaborative management skills. 

Demonstrates integrity and ethical behavior.

The DO’s focus is operational excellence and training improvements needed to exceed NGI standards, by:

• Financial analysis, reviewing P/L, income statements, additional financial documents
• Analyzing guest experiences across day part, day, week, month, quarter and yearly metrics
• Complying to brand, local, state, federal, operational and other regulatory requirements
• Organizing, submitting, tracking and storing documents in a secure manner
• Championing guest service culture throughout NGI
• Embracing all NGI-JIB web/mobile systems, processes, applications, tools
• Monitoring guest metrics to empower teams to deliver on all guest experience aspects: Food Safety, Crew Friendliness, Speed of Service, Order Inaccuracy, Food Taste, Restaurant and Site Cleanliness, Internet Rating, Guest Alerts, Theft Reports, Order Cancellations, etc.
• Motivating, inspiring and coaching teams to achieve desired results
• Finding root cause of underperformance; developing targeted action plans to address deficiencies

The following specific benefits covered by NGI are applicable to you only as a direct employee of NGI:

• Annual Salary, with merit increases; Eligible for NGI Bonus and Incentive Plans, as qualified; Eligible for NGI Focal Merit Increases, as qualified; Health Care (medical, dental, vision); Paid Vacation; Paid Sick Time; 401k match

Physical Requirements:

• Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and valid certification to drive a motor vehicle. Ability to operate a computer keyboard.

The following are core competencies of the role:

• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Managing Vision and Purpose: Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
• Business Acumen: Knows how businesses work; considered an expert in all things related to Jack in the Box/NGI field operations; knowledgeable in current and possible future policies both within the organization and with external regulatory agencies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly.
• Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Problem Solving and Decision Quality: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
• Self-Knowledge: Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings.