Job DescriptionJob Details
Job Location
SeaTac, WA
 
Salary Range
$120,000.00 - $120,000.00 Salary/year
Description
Summary:
As a Security Technical Advisor (STA), you will be the cornerstone of technical guidance within our organization, driving success in both the Service and Sales Divisions. Your role encompasses a broad understanding of Security, Video, and Access Control (VS&A) technologies, allowing you to provide invaluable support throughout the sales cycle.
Working closely with Sales, Service, and Engineering departments within a defined territory, you will contribute to the creation of customer-specific solutions by recommending viable technologies. Your ability to communicate highly technical data effectively to diverse audiences, ranging from non-technical workers to Information Technology Executives, will be critical during prospecting, presenting, proposing, and closing stages.
In addition to your sales-focused responsibilities, you will play a pivotal role in the implementation phase by providing practical data to internal resources, ensuring seamless execution. Your expertise may also be tapped for specialized projects within the Service division, where you may assist in training lower-level technicians on complex systems.
The knowledge and insights you bring as an STA are essential for driving increased sales potential and profitability while maintaining a meticulous focus on the intricacies of each customer's system and unique environments.
Furthermore, you will contribute to building the foundation for our VS&A business plan and play a key role in future expansion efforts into new regions, thus shaping the trajectory of our organization's growth and success.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Conduct field sales calls with individual sales reps to provide technical guidance. Oversee the technical requirements of the "solution" aligned with the opportunity throughout the sales process, from prospecting, presenting, proposing, and closing.
Provide Sales management with technical guidance during the strategic sales planning for the local and regional market, including analyzing customer's networks for additional opportunities: Installation Goals, Engineering Goals, Maintenance Goals, and Loading Goals.
Assist individual sales representatives with the practical technical solutions and facts for their sales opportunities.
Communicate via phone, email, face-to-face and web meetings with customers assisting and guiding them through the proposal and implementation process as needed.
Be responsive to customer demands and mitigate objections or product deficiencies.
Provide onsite customer training and professional services.
Regional travel to customer locations in support of sales efforts.
Assist individual service representatives with the needed practical data of a solution for the accurate creation of the installation agreements, material list and resource assignment.
Occasionally work as a Senior level technical resource when needed on special projects or high-level installs, repairs, or maintenance.
Be available to the service department to assist in training lower-level technicians on complicated systems.
Market development: create documentation that outlines the customer's broader system network topology.
Provide technical input during the proposal process to increase solution accuracy.
Provide the practical technical information needed for the PRR process.
Design system solutions when they do not meet the threshold of DWS engineering involvement.
Maintain professional and technical knowledge by attending industry workshops, reviewing professional publications, and maintaining certifications associated with the support of our customer base.
Builds and maintains excellent relationships with vendor and solution partners.
Other duties as assigned.
Qualifications
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree or equivalent specializing in RF technology, networking, or other applicable technical field. 5 years of technical experience; or equivalent combination of education and experience.
Senior level VS&A technician experience to be able - ideally working at Day Wireless - so you are able to truly understand the full portfolio of products and technology that is available to our customers.
Soft Skills
Strong communication and presentation skills. You love the idea of sharing the Day Wireless story.
Experienced. Relevant experience in Consulting or Professional Services Delivery role in related industry.
Team Player. You're the best at what you do, and you know how to work with your colleagues to get their best.
Problem Solver. You love tackling the most difficult of challenges and know how to get to the best solution. You partner with customers to drive business change and implement end to end solutions as a trusted technical advisor.
Highly Technical. You have strong technical skills across various technologies & impeccable business acumen. Knowledge of databases, warehouses, business intelligence systems and data analysis tools. Experience in SQL, SAML, network troubleshooting, AWS/Azure/Google Cloud, as well as architecting mission-critical systems for high availability, failover, disaster recovery, and redundancy. Security hardening or application development skills in Python and/or JavaScript are also desirable.
Excellent Communication. You know what to say and more importantly, how to say it.
You are a Recruiter! Day Wireless hires company builders, and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world.
Day Wireless Systems (DWS) and Reliance Connects is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: DWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DWS are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DWS will not tolerate discrimination or harassment based on any of these characteristics. DWS encourages applicants of all ages.